Sometimes we can ship your product the same day, and sometimes we have to build it.
Generally if you purchase an amp or tube effect, there is a wait time. Pedals, attenuators, and all smaller items are generally in stock and ready to ship.
We require a 200 dollar non-refundable deposit on any amp or tube effect order….the remainder will be due when your item is complete. Shipping will also be calculated and charged for at that time. We do not add anything beyond what Fed Ex or USPS charge us for shipping. We do not falsify customs documents or invoices, so please don’t ask us to.
Domestically we use Fed Ex for the amps and tube effects, and USPS for everything else. Internationally, we use USPS for everything, but you might consider going through a dealer, as they have lots of experience with the nuances of customs, international shipping, etc.
European and Japanese Voltages are possible with a $50 up-charge (European is selectable on the website), and a voltage selector switch for international touring or travel can be added for an additional $25.
WAIT TIME INQUIRY FORM - wait time for a new amplifier build is currently 5-6 months. If this is too long, consider checking out one of our dealers, who often have good stock.
We try to answer every single email we receive within one business day. Your message is important to us. But sometimes we get confused. If you don't hear back it was unintentional so please try again.